2009 Call Center Customer Satisfaction Feedback 
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. In those, customers give feedback, and Sprint responds to the feedback.
Middlesex Consulting
DECEMBER 14, 2015
If your responsibility includes the call center, then you have information about call wait times, hold times before a call is abandoned, talk time, number of handoffs (if applicable), and number of calls for the same ticket number. How does hold time vary with the number of previous calls on the same ticket?
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Retently
OCTOBER 19, 2018
Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Middlesex Consulting
DECEMBER 14, 2015
If your responsibility includes the call center, then you have information about call wait times, hold times before a call is abandoned, talk time, number of handoffs (if applicable), and number of calls for the same ticket number. How does hold time vary with the number of previous calls on the same ticket?
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. You should also try to take a few minutes to think of what frustrates you as a customer and ensure that you aren’t doing whatever that is in your own call center. You could do the same in your call center.
Service Untitled
SEPTEMBER 10, 2009
Service Untitled The blog about customer service and the customer service experience. Research tells us that only 4% of disappointed customers will even bother to complain! Great service leaders show the same gratitude to employees they expect them to show to customers.
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Call your competitors and test their service. Possibly Related Posts: Bring customer service call centers back to the US If you have ever called customer service for almost any.
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