ShepHyken

JULY 31, 2018

If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time 2009 Roadmap Call Center 78

ShepHyken

JULY 31, 2018

If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time 2009 Roadmap Call Center 78

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

Forrester

OCTOBER 10, 2014

Q: When did your company first begin focusing on customer experience? Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. Customer satisfaction scores were often lower than market average scores across the group resulting in high customer churn.

2009 87

2009 Customer Experience Automotive Magazine 87

Waypoint Group

OCTOBER 17, 2019

Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Reciprocity is a customer-focused company with CSMs who’ve always done a very good job of getting feedback. Reciprocity, Inc. develops cutting-edge enterprise Governance, Risk, and Compliance (GRC) software.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

transcosmos Information Systems

NOVEMBER 6, 2018

At the heart of these exciting innovations is the company’s desire to serve the needs of their customers. Founder Jeff Bezos built Amazon based on that philosophy, and it helped make the company one of the best when it comes to overall customer satisfaction. Lesson #5: Obsessive customer focus.

Customer Service 48

Customer Service Hotels 2017 2009 48