Tricia Morris
AUGUST 4, 2015
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , it has never been more important for U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. Still his ideas bode well for a tarnished customer service reputation when he prescribes to the basic rules of providing good service and delivering the merchandise customers want.
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Interactions
JUNE 24, 2021
Taking a step back, we know that there are some things that brands are collectively doing right in customer experience. Imagine if we time travelled back to 2010. I’m pretty sure that we would be astounded at the lack of channels, integration, and overall speed, personalization, and convenience of service that we had back then.
Service Untitled
NOVEMBER 1, 2011
In 2010 the Federal Aviation Commission required that an airline has to provide water and snacks to passengers and the option to deplane after three hours on a domestic flight. Consumers are not entitled to any of the fines. During the seven hour debacle, no logical answer was ever given by JetBlue.
Bold360
DECEMBER 12, 2019
Sure, you know the importance of customer service. One look at customer service statistics and it’s clear that consumer expectations when it comes to service aren’t just rising—they’re skyrocketing. If you want to stay competitive, it’s critical to step up your customer service game.
Kayako
OCTOBER 29, 2015
The birth of mainstream outsourcing: 2000 – 2010. Customer interactions were at the top of this list, and many entrepreneurs and small companies were considering why they should hire a support rep in house when they could outsource one for $4 or less an hour? Slowly coming back home: 2010 – 2015.
Bizagi
JULY 8, 2020
2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty. The same is true now.
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