NICE inContact

OCTOBER 3, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

2012 82

2012 Customer Service Representative 2016 Contact Center 82

CX Journey

OCTOBER 12, 2016

Image courtesy of dushy4 I originally wrote today's post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It is a modified version of a post that I wrote for CX Journey back in 2012. It's also a great reminder that customer service is a critical aspect of any business.

2012 77

2012 Employee Experience Culture Customer Service Representative 77

Qualtrics

SEPTEMBER 25, 2019

For example, if a survey asks respondents to rate a series of statements from Strongly Disagree to Strongly Agree, the responses are given these values: Standard scaling helps managers to quickly understand customer service ratings by simply looking at averages. The customer service is prompt — 4.12.

Customer Service Representative 37

Customer Service Representative 2012 Reference 2019 37

Beyond Philosophy

JUNE 26, 2017

Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. Customer service representatives will phone you back upon request to help sort it out. shopping mall’s decline into irrelevancy as a “slow-bleed.”.

Retail 122

Retail Fashion E Commerce 2008 122

Talkdesk

SEPTEMBER 8, 2015

And to successfully make this shift, organizations must recognize that raising employee engagement is not the job of any single function but rather a team effort that involves executives, middle managers, HR, CX, Marketing, Communications, IT, etc.”. Source: 2012 Global Customer Service Barometer. STATISTIC OF THE WEEK.

2012 45

2012 Call Center 2015 Customer Service Representative 45

Comm100

SEPTEMBER 7, 2017

Here’s an example of how one qualified candidate might respond: “I’ve been working with customer service since 2012. I’d say that my introduction to customer service was during the two years that I spent working as a waiter at the Golden Apple. What made that experience so good?

Sports 48

Sports Average Handle Time Call Center Customer Service 48