Beyond Philosophy
FEBRUARY 3, 2015
Helping your Customers make a decision is an important element in your Customer Experience design. Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? 4 September 2014. < They don’t.
Beyond Philosophy
NOVEMBER 4, 2014
The circle of choice, or needing to have many choices available but not too many to create confusion and buyer’s remorse for their Customers, creates a paradox for many organizations in their Customer Experience design. 19 August 2014. < 19 August 2014. < < [link] > Carvalho, John.
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CX Journey
DECEMBER 21, 2016
Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. There are (at least) five categories in which companies continue to fall down when it comes to the customer experience. The customer's needs and perspectives do not play a part in this type of thinking.
Myra Golden
MARCH 29, 2016
Taking out my shoes in preparation for tomorrow’s keynote got me thinking about the QVC customer experience. in annual revenue in 2014. Not only am I QVC customer, I’m a fan. I’m a fan of their fantastic and profitable customer experience. Full disclosure. I’m a frequent QVC shopper. And I’m not alone.
Michelli Experience
DECEMBER 23, 2015
As such, like those 23% in the Forrester Research study, leaders at MBUSA catapulted customer experience improvement to be their #1 priority. By 2014, Mercedes-Benz USA had risen to the top of the J D. So what did leaders at Mercedes-Benz do that might help you with your customer experience elevation?
SurveySensum
JULY 14, 2020
Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Michelli Experience
JULY 20, 2016
1) Join a Parade, Don’t Start One – Pokémon has always had a strong following but an April 1, 2014 joke by Google blending Google maps with Pokémon had more than 18 million views. They are activating people to move and experience other gamers as well as the physical world around them. Here are a few things to consider….
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