Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 36: October 2014. Thoughts on the Customer: The Omnipresent Customer. Twenty four tips to make it easier for them.

Omnichannel 147

Omnichannel 2014 Blog Mobile Customer Service 147

delighted

OCTOBER 22, 2019

The team decided to use NPS as one of their key metrics for measuring exactly how a customer felt about their Bonobos experience and whether or not the customer would be willing to refer Bonobos to friends or family. At the beginning of 2014, the company experimented with adding an extra step to the shipping process.

Net Promoter Score 41

Net Promoter Score NPS Measurement Feedback 41

BirdEye

OCTOBER 16, 2023

So, JD I’d love to have to just kind of kick it off right here and get your background, overall experience, and your experience with Birdeye. JD: I think it was 2014 or 2015 when we made the transition to Birdeye. Omnichannel is the way of the world today. We were using a different platform.

Multi-Channel 62

Multi-Channel Social Media Communication Sales 62

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132

Tricia Morris

AUGUST 21, 2015

3) Interview candidates in the same channel that they will interact with your customers. (4) 4) Ask a random question during the interview to see how well and quickly candidates can handle even the most unexpected customer questions. greater customer lifetime value. Discard the latter. (3) For the final top takeway (20.),

Customer Focused 111

Customer Focused Customer Relationship Management 2015 Events 111