TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Customer Bliss

MARCH 30, 2017

A customer room is a way for leaders (and other members of the organization) to really understand the customer experience. Whether this happens monthly, quarterly, or annually, it’s one of the most robust, direct ways for a company to really see what their customers go through to interact with them.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Handpicked Related Content: Make Your Journey Maps Measurable with Customer Journey Analytics.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Talkdesk

AUGUST 20, 2015

Tincher presented a talk titled, “Driving Growth by Reducing Customer Effort,” for the Talkdesk Webinar Series on August 19, 2015. Tincher is the mapper-in-chief and founder of Heart of the Customer , which aids companies in increasing customer engagement.

Loyalty 53

Loyalty Customer Experience Webinar Call Center 53

Steve DiGioia

DECEMBER 5, 2016

I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Things they might want their customers (guests) to say or think might include: It was a magical experience. Visit josephmichelli.com. Micah Solomon. Steve Curtin.

Culture 105

Culture Metrics Workshop Hotels 105