Tricia Morris

OCTOBER 1, 2015

But are customer service preferences and expectations? The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. Global Similarity Highlights.

2015 97

2015 Customer Expectations Customer Service Poor Customer Service 97

Tricia Morris

JULY 7, 2015

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about your customers and their expectations for service and engagement across channels. The 2015 U.S.

2015 101

2015 Consumers Loyalty Brands 101

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Customer Service 70

Customer Service 2015 2016 Contact Center 70

Eptica

APRIL 18, 2016

Date: Monday, April 18, 2016 Hanging on for telecoms customer service. Author: Pauline Ashenden In the past telecoms has gained a reputation for poor customer service. Its latest data found that the total volume of telecoms and pay TV complaints decreased between Q3 and Q4 2015. Published on: April 18, 2016.

Customer Service 49

Customer Service Social Media 2015 2016 49

Eptica

JULY 27, 2016

Author: Pauline Ashenden Despite the rising importance of customer service on both sides of the Atlantic, the UK is widely seen as lagging the United States when it comes to the experience that companies deliver. Making conversations count Despite what many consumers may believe, poor service is not normally deliberate.

Customer Service 50

Customer Service Poor Customer Service Contact Center 2016 50

Eptica

MARCH 31, 2016

The web, in the form of help and self service has remained on top throughout that time and continued to improve between 2015 and 2016. Banking tops the table In 2015, the study highlighted the big improvement made by banking sector websites (an overall online score of 91% for the sector), overtaking sites operated by fashion retailers.

Customer Service 49

Customer Service Entertainment 2015 Fashion 49

CSM Magazine

JANUARY 20, 2022

The call centre software tools that improve customer satisfaction. Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello ? Bad communication down to excessive transfers and long queues can quickly lose customer interest.

Poor Customer Service 52

Poor Customer Service 2015 Social Media Customer Relationship Management 52