CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Focus on customer satisfaction over efficiency. They’ve mastered omnichannel support.

Technology 170

Technology Brands Customer Experience Omnichannel 170

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. This is a way to give brand credit back where it belongs.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. This is a way to give brand credit back where it belongs.

2022 52

2022 Roadmap Customer Relationships 2019 52

ProProfs Chat

MAY 6, 2020

The reason why customer interaction data is pivotal for companies is that they get to learn where their business needs to improve, what services need upgrading, and how they can improve existing work processes that ultimately help them to build good customer experience. Good Customer Experience Statistics.

2020 66

2020 Customer Experience E Commerce E-support 66

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MARCH 12, 2020

I think one was, look we generate a lot of good when we simply do what customers expect and we don’t get paid much more when we do more than what they expect. Matt Dixon: (07:40). And so there’s really two big takeaways there. And as a company you have got to handle the baggage. So, think about it. The controller?

2010 52

2010 Customers Multi-Channel Net Promoter Score 52