2017 Customer Focused Customer Service Strategies Technology 
ShepHyken
JANUARY 9, 2017
Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. My Comment: Michael Becker has compiled a nice group of tips, ideas, resources and more related to creating a better customer experience. Follow on Twitter: @Hyken.
ShepHyken
JULY 31, 2017
By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. Sit tight and enjoy the ride!
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ShepHyken
OCTOBER 23, 2017
My Comment: Part of an amazing customer experience can be driven by technology. Why personalization is key for retail customer experiences by Jim Dicso. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The future is now! Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 28, 2020
Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. For information on The Customer Focus customer service training pr.
ShepHyken
JULY 31, 2017
By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. Sit tight and enjoy the ride!
ShepHyken
DECEMBER 12, 2016
This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. Creating Moments of Wow Predictions for 2017 and Beyond by TeleTech. They interviewed Jovahn Begeron and Rob Siefker about how Zappos runs their customer service. Surprising.
ShepHyken
JANUARY 29, 2018
Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.
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