Stella Connect

JANUARY 25, 2018

What will brands’ biggest concerns be in 2018? How will emerging and growing trends change the customer service equation? Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. Fragmentation Across Customer Service Channels Will Accelerate.

2018 40

2018 Customer Service Contact Center Omnichannel 40

Pointillist

NOVEMBER 29, 2018

But it has also come under criticism, as it provides limited information on how to improve customer experience or even the factors that influence it. This blog post will show you step-by-step how to calculate NPS for your key customer journeys using journey analytics. Provides No Context of Customer Journeys.

NPS 45

NPS Net Promoter Score Banking Customer Journey 45

ChurnZero

JANUARY 8, 2021

At Khoros, she will be responsible for the success across all stages of the Khoros customer journey and lead the company’s customer organization. “We Prior to joining SurveyMonkey, he served as VP of Customer Success at Neustar and SVP of Worldwide Professional Services at Aspect Software. Follow Ken on LinkedIn. .

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Lithium

JUNE 11, 2019

Study Finds Investments In Customer Experience Are Paying Off. Whether you curate and manage social media channels or are a “first responder” as part of a brand’s social media customer care efforts, you are on the front lines – and will be responsible for setting the tone of your brand’s digital customer experience.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

Lithium

JUNE 11, 2019

Study Finds Investments In Customer Experience Are Paying Off. Whether you curate and manage social media channels or are a “first responder” as part of a brand’s social media customer care efforts, you are on the front lines – and will be responsible for setting the tone of your brand’s digital customer experience.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

Lithium

JUNE 11, 2019

Study Finds Investments In Customer Experience Are Paying Off. Whether you curate and manage social media channels or are a “first responder” as part of a brand’s social media customer care efforts, you are on the front lines – and will be responsible for setting the tone of your brand’s digital customer experience.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

Currency Alliance

JUNE 19, 2019

Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight. More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

SurveySparrow

JUNE 21, 2019

This is what we call as an omnichannel customer experience where customer’s digital habits are tracked, and it is used to facilitate a smooth interaction. . Remember one thing- customer journeys aren’t like the plots of a rickety romance novel- predictable.

Omnichannel 56

Omnichannel E Commerce Customer Experience Social Media 56

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

2018 40

2018 2017 Customer Service Social Media 40