Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. Organisations with a poor omnichannel strategy retain just 33% of customers.

2018 54

2018 Customer Experience B2C B2B 54

Oracle

JANUARY 15, 2019

“2018 was a really good year for retail,” Cornell said, also referencing Target’s 2018 holiday season success , and the overall positive outlook for the results of the 2018 retail shopping season. Seamless omnichannel experiences. “Target posted its best sales in a decade.”

2019 100

2019 Retail Customer Experience Omnichannel 100

Oracle

DECEMBER 17, 2018

Here are three ways consumers will be able to enjoy retail therapy in 2018. Retailers are looking to their littlest guests to act as micro-influencers this holiday season by offering both in-store and online experiences for children— at no cost to the parent. 2018 is the year of shipping wars with big box retailers.

Retail 40

Retail 2018 Omnichannel Events 40

Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). Start with the audience experience: 1. Create a seamless omnichannel experience.

Marketing 74

Marketing Magazine White Paper Social Media 74

ERDM

FEBRUARY 12, 2018

Article by Ernan Roman Featured on RetailTouchPoints.com According to the IBM 2017 Customer Experience Index (CEI) Study , “Only 19% of brands offer more than a basic level of personalization of the online experience.” For 2018 they need to trust that customers know what they want. So how do marketers step up and deliver?

Fashion 58

Fashion 2017 Omnichannel 2018 58

Thunderhead

OCTOBER 19, 2018

In other words, satisfying customer needs, rather than ‘forcing journeys’ – for example, providing the option to have entirely online experiences. This is compounded by the digital car-buying experience feeling transactional – one client recently described this to me as “like buying a pint of milk”. Easier said than done?

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Qualtrics

OCTOBER 10, 2019

Oasis – merging online and in-store fashion retail. UK fashion chain Oasis has gone far beyond the ‘iPads-in-stores’ trope and has delivered deep digital integration of instore and online experiences. Widely praised for their “all-rounder” approach to omnichannel experience design, Oasis has reaped rewards in the form of a 6.5%

Travel 34

Travel Retail Multi-Channel Fashion 34