2019 Brands Customer Care Customer Service Strategies 
ShepHyken
JULY 22, 2019
(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 14 ways to deliver a great customer experience – and more.
ShepHyken
APRIL 1, 2019
My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”
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CSM Magazine
AUGUST 22, 2019
In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
Lithium
JUNE 11, 2019
And do so in an environment where 71% of consumers will stop using a brand after just one bad experience. We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service.
Lithium
JUNE 11, 2019
And do so in an environment where 71% of consumers will stop using a brand after just one bad experience. We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service.
Lithium
JUNE 11, 2019
And do so in an environment where 71% of consumers will stop using a brand after just one bad experience. We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service.
SurveySparrow
DECEMBER 15, 2019
Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. If you look at it objectively, that is all the average customer cares about. Why do you need a Good Customer Service Strategy?
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