Delighted’s retail customer experience guide for 2021 and beyond
delighted
NOVEMBER 20, 2020
Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. apparel) compared to 2019. Brick and mortar, or digital? For 2021 and beyond, the answer is both. Is this the end for retail?
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