ShepHyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. .

Customer Experience 100

Customer Experience Advertising Customer Expectations 2011 100

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Customers expect a seamless experience across all touchpoints with their vendor.

2019 75

2019 Presentation Insights Engagement 75

Clarabridge

MAY 11, 2018

After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Day 3 was certainly a success, and we already can’t wait for another epic C3 in 2019! Gartner Breaks Down the Key to Customer Loyalty.

2018 40

2018 Social Media Healthcare 2019 40

Lumoa

JUNE 2, 2022

When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services. If a pain point is so big that it will break the user experience, it needs to be addressed.

Feedback 83

Feedback Touchpoint Webinar Customers 83

Qualtrics

NOVEMBER 6, 2020

In turn, you get direct financial benefit to your bottom line - In 2020 alone, mobile apps are expected to generate $189 billion in revenue. But staying on top is harder than it sounds: 25% of the mobile apps downloaded worldwide in 2019 were used only once. How can you capture and capitalize on customer insights?

Connections 44

Connections Feedback Net Promoter Score Download 44

Centercode

FEBRUARY 11, 2021

Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). What happened exactly?

2020 98

2020 E Commerce E-support 2019 98

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. Only 2% say it’s not so important.

Customer Journey 89

Customer Journey Measurement Management NPS 89