TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. How call center automation will redefine agents’ careers.

Call Center 124

Call Center Virtual Agent Contact Center Technology 124

Uniphore

JUNE 10, 2021

Along the way, we learned a lot about the obstacles customers and agents face today. Here are 10 ways the best call centers are thriving in the new normal while others are struggling to survive. 13% High Call Volume. 13% My contact center is not in the cloud. 0% Security issues with Agents at Home.

Call Center 98

Call Center Contact Center Webinar 2021 98

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Redefining Contact Center Agents’ Careers. How Call Centers Leverage Collaborative AI.

Virtual Agent 109

Virtual Agent Contact Center Call Center 2020 109

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. AI-powered virtual agents. Collect a wide range of data points as well as third-party research, to develop personalization strategies that will enhance customer relationships and drive loyalty over time. Personalization. Know your customer.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

VDS

SEPTEMBER 17, 2020

In the agent space, no one is more impacted by dated contact center software than the call center agents. Agents need accurate, accessible information from reliable and efficient systems. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents can help you meet that expectation.

Virtual Agent 52

Virtual Agent Customer Service Contact Center Average Handle Time 52

PK

APRIL 16, 2020

Experts project that the financial services sector will spend over $300 billion on IT products and services through 2020 as firms invest in technology to advance their digital transformation efforts. In 2020, customers expect better digital experiences from their financial providers.

Financial 52

Financial Consumers Banking Virtual Agent 52

TechSee

OCTOBER 23, 2018

Thanks for calling our Hotel. I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. Are you calling to make another reservation? If so, I see you have 345 Loyalty points available to use towards your stay. How may I help you? Vs. Good morning, Laura.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157