2020 Hotels Multi-Channel ROI 
Currency Alliance
JUNE 16, 2020
As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn : [link].
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Currency Alliance
NOVEMBER 14, 2019
The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.
SmartKarrot
MARCH 8, 2022
After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. She is passionate about helping her customers derive the highest ROI from their services.
Currency Alliance
NOVEMBER 17, 2020
If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Today, the best experience we receive from any brand becomes our expectation of every brand.
Currency Alliance
OCTOBER 27, 2017
The CFO will obviously have something to say about this, but we are confident a strong business case can be made that restricted liquidity damage long-term program ROI. The middle class in Vietnam will double to 33 million people by 2020. And, if you enrich the program by being too generous, ROI could go down (not up).
Gainsight
MAY 18, 2020
That’s a wrap on #PulseEverywhere 2020. Our amazing team applied the Golden Rule to each of their negotiations with venues, hotels, sponsors, suppliers, and ticket holders—and every single one of them responded in the same way. The two big questions I get more than any other are around cost and ROI. per person net.
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