2021 Chief Customer Officer Management Roadmap 
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
ChurnZero
OCTOBER 28, 2022
Panelists included: Alli Tiscornia, chief customer officer, ChurnZero. Peter Armaly, vice president of Customer Success, ESG. Mary Poppen, chief customer officer, inovlve.ai. Jay Nathan, chief customer officer, Higher Logic Vanilla. In reality, customers are pretty realistic.
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SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Gainsight
MAY 10, 2021
The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here.
Gainsight
FEBRUARY 16, 2021
On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!). To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. We launched in 2013 with the premise of “software for Customer Success Managers.”
Gainsight
MAY 18, 2023
The question now becomes, how can we make this journey seamless, efficient, effective, and personalized to every user, without increasing manual tasks for Customer Success Managers (CSMs)? Ovsyannikov continues, “Every time we introduce a new, incredible technology, we wonder, is it going to replace the human in the loop?
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