article thumbnail

The Customer Experience Conundrum: Where Does It Belong in Your Organization?

Experience Investigators by 360Connext

Do you have a Chief Customer Officer? Where this vital function should sit in their organizational structures is the lingering question of customer experience management. This reflects a dedicated commitment to the customer experience, and it can be a powerful statement to both customers and employees.

article thumbnail

ChurnZero Named 2021 Category Leader for Customer Experience Software by GetApp

ChurnZero

“It gives us great pleasure to be recognized as top tier choice in GetApp’s Customer Experience category, ” says ChurnZero’s Chief Customer Officer, Abby Hammer. The post ChurnZero Named 2021 Category Leader for Customer Experience Software by GetApp appeared first on ChurnZero.

2021 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 Customer Success Predictions for 2021

ChurnZero

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year. Marley Wagner , Sr.

2021 52
article thumbnail

ChurnZero earns spot on G2’s 2022 Best Software Awards

ChurnZero

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The The Best Software award from G2 is a testament that our customers are succeeding, and they are helping their customers succeed.

2022 98
article thumbnail

ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022

ChurnZero

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” ChurnZero is headquartered in Washington, DC , and is backed by leading investment firms such as JMI Equity, Baird Capital, Grotech Ventures, and Middleland Capital.

2022 98
article thumbnail

ChurnZero earns spot on G2’s 2022 Best Software Awards

ChurnZero

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The The Best Software award from G2 is a testament that our customers are succeeding, and they are helping their customers succeed.

2022 52
article thumbnail

ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022

ChurnZero

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” ChurnZero is headquartered in Washington, DC , and is backed by leading investment firms such as JMI Equity, Baird Capital, Grotech Ventures, and Middleland Capital.

2022 52