CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains.

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Definition 2021 2014 ROI 98

TechSee

AUGUST 14, 2023

As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

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2023 Customer Service Contact Center Customer Centricity 207

SmartKarrot

JUNE 11, 2021

You can also hone your skills, increase earning potential, and expand professional network. In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. The course is designed for early career professionals.

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2021 Customer Success Workshop Customers 22

Experience Investigators by 360Connext

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. The post Happy CX Day 2021!

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2021 Social Media Contact Center Customer Journey Mapping 367

TechSee

JUNE 16, 2022

His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. Jeanne Bliss, Founder and CEO at Customer Bliss.

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Customer Service Contact Center 2022 Magazine 251

CustomerSuccessBox

OCTOBER 4, 2021

But how can you begin to shine in Customer Success ? In this blog post, we will outline the top 10 best customer success certificates and training in 2021. Customer Success | How to Understand Your Customers. The objective of this course is to equip you with the knowledge to better understand your customers.

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Customer Success Customer Centricity Customer Experience Professionals Workshop 52

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it.

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2022 Customer Success Chief Customer Officer Customer Centricity 21