2022 Brand Values Customer Expectations Technology 
Stella Connect
DECEMBER 7, 2021
We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.
CSM Magazine
FEBRUARY 7, 2023
Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies. Others who learned from the past will continue to invest in new CX technologies. Top 5 Money-Saving CX Strategies Whichever direction you take, focus on making your customers feel valued.
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Think Customers
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?
TechSee
AUGUST 17, 2022
Today, there is a shift in the role customer service quality plays on customer loyalty. Our 2022 State of Customer Loyalty report found that churn resulting from poor customer service is up 10% compared with pre-pandemic numbers. If ignored, customer sensitivity to poor experiences can be detrimental to the brand.
Strativity
APRIL 27, 2023
The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Technology is a means, not an end.
Strativity
APRIL 27, 2023
The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Technology is a means, not an end.
ViiBE Blog
JANUARY 20, 2022
Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Read now 2. 5 creative ways to increase your touchpoints You can get creative when deciding what kind of touchpoints you should add across the funnel. Some of them are : 2.1.
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