Stella Connect
DECEMBER 7, 2021
We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. Providing coaching for your frontline agents.
CSM Magazine
FEBRUARY 7, 2023
Others who learned from the past will continue to invest in new CX technologies. Top 5 Money-Saving CX Strategies Whichever direction you take, focus on making your customers feel valued. Stay true to your brand values. For more ideas and inspiration, download our State of the Contact Centre Report 2022.
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CSM Magazine
FEBRUARY 12, 2020
For example, research from Gartner claims that 85% of all customer service experiences will be handled by chatbots by 2022. Additional studies from Juniper Research show that the total cost savings of businesses who use chatbots will surpass $8 billion as of 2022. Chatbots Allow Businesses to Provide Better CX.
Think Customers
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?
TechSee
AUGUST 17, 2022
Our 2022 State of Customer Loyalty report found that churn resulting from poor customer service is up 10% compared with pre-pandemic numbers. In this post, we explore how the rules of maintaining customer loyalty have changed, and how visual technology closes these gaps. . The stakes have never been higher.
Strativity
APRIL 27, 2023
The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Technology is a means, not an end.
Strativity
APRIL 27, 2023
The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Technology is a means, not an end.
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