Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.
Eptica
JANUARY 9, 2022
Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Integrating call recording into Microsoft Teams. Share this page on: Tweet. 5 ways to make your customer service more agile and flexible.
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UJET
DECEMBER 9, 2021
Call recording and logging to save calls and use them as a reference for future case studies, training, and quality assurance. Call center automation that connects incoming conversations to the right team automatically and reduces post-call manual work like data entry and follow-ups. .
CustomerSuccessBox
FEBRUARY 20, 2022
A call recording facility is available to avoid writing logs Manage amazingly all the accounts with a 360-degree view of them. The post Top 6 tools for measuring customer health in 2022 appeared first on. Lacks a mobile application for accessibility. Sync the Googe calendar and Gmail for effective interaction.
Speaker: Kate Nasser, The People Skills Coach™
In this webinar, you will learn: The importance of collaboration in defining call excellence. How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Then, make it clear that these contacts are not rare occurrences.
Upstream Works
DECEMBER 11, 2018
According to CMO.com, Gartner VP, Michael Maoz indicates that 72% of customer interactions in 2022 will be facilitated through emerging technologies; RPA, machine learning applications, chatbots and mobile messaging. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022.
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