TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Follow on LinedIn. Mike Akoi, President at Reflective Keynotes. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Tue, 07/26/2022 - 16:40. Thirty years ago, customer communications were relatively straightforward. A higher customer satisfaction index leads to a greater likelihood of customer advocacy and willingness to share that experience with others: . ?. .

Communication 52

Communication 2022 Social Media Omnichannel 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

SurveySensum

DECEMBER 22, 2022

And not just that, an efficient VOC program helps you recognize what is working and what is not, identify the areas of improvement, and listen to and resolve customer issues in time. It helps you retain your customers. Let’s deep dive into this and understand how you can use the VOC program to improve customer retention.

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. But CX very rarely deals in absolutes.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Think ChatGPT but for your customer insights.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Playvox

SEPTEMBER 30, 2022

“One of the biggest challenges I had in the very beginning was making sure the entire company realized that, yes, support costs money, but is also the key to keeping customers,” Antunovic said. Your team can make the difference between a happy customer and an unhappy one — even if the customer has an issue with the product itself.

Contact Center 67

Contact Center Article Customers Presentation 67