ShepHyken

JUNE 6, 2022

It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. Go to The Customer Focus to learn more about our customer service training programs.

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Article 2022 Customer Service Loyalty Programs 68

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Sports 65

ShepHyken

MAY 16, 2022

(Business Travel News) Southwest Airlines plans to invest more than $2 billion on enhancing its customer experience, the carrier announced Wednesday, the same day it was named as the carrier with the highest customer satisfaction score for the economy segment in the J.D. Power 2022 North America Airline Satisfaction Study.

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Article 2022 Customer Service Net Promoter Score 65

ShepHyken

MAY 9, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken.

Article 68

Article 2022 Customer Service E Commerce 68

ShepHyken

JANUARY 17, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Article 68

Article 2022 Customer Service Customer Journey Mapping 68

ShepHyken

SEPTEMBER 14, 2022

More and more people are complaining about bad customer service. The demand for better service continues to grow, as evidenced in our customer experience research (2022 Achieving Customer Amazement study sponsored by Amazon Web Services). The post Bad Customer Service Isn’t the Problem.

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Culture Customer Service Poor Customer Service Leadership 108

ShepHyken

AUGUST 24, 2022

They fuel the customer’s experience. Our 2022 customer service research (sponsored by Amazon Web Services) found that 83% of customers trusted a company or brand more if it provided an excellent customer service experience. These three must-dos are the basics. How important is that experience?

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2022 Customer Service Training Customers Customer Service 133