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5 Top Customer Service Articles of the Week 1-2-2023

ShepHyken

Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? This goes way beyond loyalty programs. by Matt Bertram.

Article 64
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QSR: How Restaurant Brands Can Compete With Third-Party Delivery

Strativity

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Sample new channels to reach new customers.

Brands 52
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Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences

CSM Magazine

As a result, if retailers want to engage and connect on their needs, it is critical that they provide a wide range of support for rich and rewarding digital experiences. Online retail has grown, with e-commerce spending in the U.S. Jenni Palocsik is vice president, marketing insights, experience and enablement at Verint.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Identify what is working and promote that.

Retail 52
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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Identify what is working and promote that.

Retail 52
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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

But the market was peaking. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Here’s why it’s ending.”

2022 52
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Where is the new growth for restaurants?

Strativity

But the market was peaking. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Here’s why it’s ending.”

2022 52