Experience Investigators by 360Connext

JANUARY 5, 2022

C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You clearly aligned your CX goals with what was most important to your organizational leadership. . Now that customer experience is such a big part of the organization, it’s time to set up a team.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySparrow

DECEMBER 27, 2021

Improving operational excellence is going to be a critical measurement of success in 2022 as well. In this article, we will look at some of the top CHRO priorities and trends for the year 2022. With lockdowns around the world, employees have been cooped up inside their homes for months together now. Better rewards.

2022 52

2022 Government Leadership Measurement 52

Qualtrics

MAY 2, 2019

In November, Qualtrics’ Women’s Leadership Development (WLD), the employee resource group that helps drive gender parity, announced that the group was going to be involved in the SheTech Explorer Day this April. This session started with us asking the young women what leadership meant to them. Lead Like a Boss.

Leadership 40

Leadership Workshop Events Feedback 40

ShepHyken

DECEMBER 23, 2022

Mitel’s leadership team sat down and looked into the UC crystal ball. UC vendors and channel partners will need to fully embrace CLM as organizations seek guidance on the right communications solution that delivers long-term value for both the customer and employee experience. Our prediction?

2023 71

2023 Communication Contact Center Return on Investment 71

Qualtrics

JANUARY 23, 2020

CSR is a growing priority for businesses of all sizes, and something that’s seen as a key part of an organization’s vision and employee value proposition. According to the Governance and Accountability Institute, 86% of the S&P 500 Index companies published a sustainability or corporate responsibility reports in 2018.

2025 26

2025 Consumers 2011 Definition 26