Remove 2023 Remove E-support Remove Loyalty Programs Remove Technology
article thumbnail

5 Top Customer Service Articles of the Week 1-2-2023

ShepHyken

Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? This goes way beyond loyalty programs. by Matt Bertram.

Article 65
article thumbnail

QSR: How Restaurant Brands Can Compete With Third-Party Delivery

Strativity

This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. Invest in knowing who you’re selling to because technology is a means, not an end. Contributed by Sean Eidson & James Lanyon. Note that value isn’t just about price.

Brands 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture

West Monroe

Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection. Beauty, where she leverages cutting-edge technology to help the company maximize growth.

Culture 52
article thumbnail

POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.

2022 52
article thumbnail

Where is the new growth for restaurants?

Strativity

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.

2022 52
article thumbnail

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%.

Retail 52