2023 Loyalty Programs Omnichannel Technology 
SurveySparrow
JULY 23, 2023
But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.
Currency Alliance
DECEMBER 4, 2023
Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Loyalty personalization has been subsumed into a wider conversation about data actionability.
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Strativity
MAY 25, 2023
This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. Invest in knowing who you’re selling to because technology is a means, not an end. Contributed by Sean Eidson & James Lanyon. Note that value isn’t just about price.
BirdEye
NOVEMBER 29, 2023
Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.
Strativity
APRIL 27, 2023
The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.
Strativity
APRIL 27, 2023
The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.
SurveySensum
JULY 18, 2023
According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. This gap exists because many retailers lack advanced technologies and only a small percentage truly excel in personalization.
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