InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Email Marketing Templates : You’ll want to look for a service that offers ready-made email templates.

2024 97

2024 E Commerce E-support Social Media 97

BirdEye

MAY 13, 2024

Are you tired of guessing your audience’s preferences and the keys to a successful marketing campaign? Why are audience insights tools essential for businesses in 2024? The best audience insights for your business depend on your marketing campaign needs, business objectives, budget, and more.

Insights 62

Insights Social Media 2024 Multi-Channel 62

Kustomer

NOVEMBER 7, 2023

And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. But don’t get lost in the allure of their mighty brand name and powerful corporate marketing, because the Zendesk customer disappointment is real. Track agent performance and reduce ticket volume.

2024 52

2024 Multi-Channel E-support Social Media 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Thanks to its expansive nature, CX strategies are constantly in flux.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

SurveySparrow

APRIL 19, 2024

Share them via multiple channels and visualize the data on an executive dashboard. Let’s look at the features that make it one of the best tools on the market. Key Features Conversational Interface: As I mentioned, it makes you feel like you’re chatting with your customer.

Document 52

Document E-support Connections 2006 52

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. No more “Here’s your customer success manager, see you never!” We all know it.

Multi-Channel 99

Multi-Channel Sales 2024 Customer Success 99