ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 65

Article Customer Service 2023 2024 65

Magellan Solutions

MAY 16, 2024

Outsourcing call center operations allows businesses to focus on their core competencies while maximizing the expertise of call center outsourcing services providers. Businesses should understand these factors to make informed decisions about customer service outsourcing.

Call Center 52

Call Center Average Handle Time ROI Omnichannel 52

Oracle

NOVEMBER 23, 2020

Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers. The solution also serves Mercedes-Benz end customers, including owners, companies, fleet managers, and prospects.

Innovation 75

Innovation Customer Service Banking Contact Center 75

Call Experts

JULY 28, 2022

Contact center support can help you provide 24/7 support to your customers, regardless of where we are located in the world or what time it is in their region, which increases customer satisfaction and loyalty levels. A customizable script can help your team focus on what matters most to your customers.

Contact Center 52

Contact Center Call Center Customer Satisfaction Exceptional Customer Service 52

Michel Falcon Experience

MARCH 12, 2019

It was in year one that I read a Harvard Business Review article, and they were talking about a term that I’d never heard of before; I wasn’t even taught it in business school when I was there for three semesters. And it was ‘Customer experience management’ And it made sense to me. It’s customer service.

Culture 12

Culture 2019 Engagement Net Promoter Score 12