Article Customer Experience Customer Service Representative Customer Service Strategies 
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week’s Top Five roundup with an interview with customer culture expert Jeff Toister.
ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
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CSM Magazine
APRIL 17, 2024
Research suggests 89% of customers who are contacted proactively report a positive experience that changes their perception. By proactively engaging customers, businesses can stay one step ahead, resulting in a more fulfilling customer experience and, ultimately, higher customer satisfaction rates.
CSM Magazine
APRIL 18, 2024
Large language models can analyze customer data and interactions to provide personalized product recommendations and offers, improving the overall customer experience. This enables companies to proactively engage with customers, address concerns, and gather valuable feedback in real-time.
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. This is an alarming discrepancy. Adapting to New Tools.
ShepHyken
MAY 6, 2022
This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.
CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are voicebots changing the customer experience?
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