ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? You’ll have to read the article to find out more. consumers.

2024 61

2024 E Commerce Article Customer Service 61

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. And yet, they happen.

Article 95

Article 2021 Customer Service Hospitality 95

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. Here are my top five picks from last week.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? by Jon Picoult. by Bob Phibbs.

Article 93

Article 2021 Customer Service Retail 93

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. It’s that simple.

Article 68

Article Net Promoter Score 2022 Customer Service 68

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. Here are a few ideas.

2020 85

2020 Article Customer Service Net Promoter Score 85

ShepHyken

JANUARY 30, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers.

2017 81

2017 Article Customer Service Airlines 81