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10 Ways QR Codes Can Revolutionize Customer Service

CSM Magazine

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways. Let’s take a look.

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John Paul expands leadership in APAC

John Paul

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. Andrew Quake, CEO APAC John Paul.

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

As carriers and brokers accelerate their digital transformation journey, automation and state-of-the-art data gathering technology can empower firms to be more innovative and delight policyholders. Using smartphone technology and data science, Root measures driving behavior and uses it as the primary factor in determining rates.

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Must-see market research sessions at X4 2020

Qualtrics

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your market research programs to new heights in 2020. Get hands on with the technology. Automotive —14:00-14:45 // Thurs, 12 March.

2020 29
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Brand Move Roundup – July 2, 2020

C Space

Tesla has overhauled Japanese rival Toyota to become the world’s most valuable automotive company. Tesla remains significantly ahead of peers in product range, capacity and technology.”. There are also plans to create market-relevant operating standards to support innovation and ethical conduct.

2020 52
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Loyalty technology for the API economy

Currency Alliance

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

Loyalty 52
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In Mobility, Loyalty Strategy Will Decide Who Wins

Currency Alliance

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand. This phase won’t last.

Loyalty 56