BlueOcean
OCTOBER 4, 2023
The same is true for first call resolution and average handle times. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.
UJET
NOVEMBER 3, 2020
But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.
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VDS
SEPTEMBER 17, 2020
Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Intelligent Virtual Agent (IVA).
UJET
NOVEMBER 3, 2020
But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.
Think Customers
MARCH 2, 2023
Optimize the way you are engaging customers but do it at lower total cost of ownership. More than half of North American CX professionals are unable to engage across channels in a relevant and personalized way, she said, citing Omdia’s State of Digital CX 2022 findings. “We Understand your customer and why they are engaging.
NICE inContact
SEPTEMBER 11, 2018
Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction.
Pointillist
SEPTEMBER 28, 2021
Today, customers have—and demand—choices when it comes to engaging with service and care centers. However your customers choose to interact with your organization, contact center leaders must ensure that all agents can meet customers where they are, understand each individual’s unique context and enable them to reach their goal.
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