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What You Need to Know About Contact Center AI

InMoment XI

The integration of AI technologies empowers businesses to navigate the evolving landscape of customer service with agility and responsiveness, ensuring sustained success in meeting and exceeding customer expectations. This frees up human agents to focus on more complex financial matters.

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

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Custom Payment Solutions: Your Competitive Edge in a Digital World

CSM Magazine

This new way to pay is all about making things more convenient and customizing the experience makes it even better. Businesses can make the payment pages align with the look and feel a customer expects from their brand. They can even personalize payment reminders to each customer, taking the convenience factor to the next level.

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4 Technology Priorities for Enterprises Preparing for Economic Downturn

Bizagi

Enterprises can achieve significant cost savings by moving to the cloud and OpEx expenditure for flexible usage and infrastructure in areas such as data storage and e-commerce platforms. After all , acquiring a new customer can cost five times more than retaining an existing customer.

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9 Ways Healthcare BPO Takes Advantage of Social Media

Magellan Solutions

Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. And it turns out that social platforms can not only aid patients with their immediate needs, it can also be a way to support hospital staff, nurses and doctors. Giving Work Support.