Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Call Experts

SEPTEMBER 18, 2019

At Call Experts, we invest in training. In our fast-paced ever-changing world, a call center needs to keep pace or they will be at risk of getting left behind. We spend an intensive 2 weeks covering 60 hours of material with each newly hired agent. An overview of our program. An overview of our program. Training for all.

Call Center 40

Call Center Contact Center 2018 Leadership 40

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Shep Hyken’s Customer Service Blog is one to follow.

Contact Center 40

Contact Center Presentation Culture Customer Centricity 40

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. This is especially true in the customer service industry. Aimee Lucas.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. This is especially true in the customer service industry. Aimee Lucas.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Talkdesk

NOVEMBER 13, 2017

Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session.

2017 4

2017 Contact Center 2012 Demo 4