Timing is Everything: When to Send Your NPS Survey for Maximum Impact
SurveySensum
SEPTEMBER 7, 2023
A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ Imagine you bought a washing machine from Amazon that was delivered this morning. Your washing machine still needs to be installed, and they expect you to recommend it to others!
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