Why Must Leaders and Their Companies Now Give More Attention (and Resources) to EX?
Beyond Philosophy
JANUARY 24, 2018
By EX, of course, we mean employee experience. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works. It’s time to re-think the assumptions of how both employee satisfaction and engagement impact customer behavior.
Let's personalize your content