Authenticity Matters: Why Should You Stop Gaming the NPS Score
SurveySensum
DECEMBER 22, 2023
Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Despite having to go through two channels and repeating my problem, I was assured that it would be resolved in 4-5 days. Despite my dissatisfaction, I gave the rating to avoid negatively affecting someone’s livelihood.
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