Books Customer Experience Design Customer Insights Loyalty 
Wootric
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Lisa Abbott. Melinda Gonzalez. Rachel English.
SurveySensum
JULY 14, 2020
Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link]. LinkedIn : [link].
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ERDM
JANUARY 22, 2019
The research findings indicate that a brand’s ability to earn customer’s business and loyalty over the long term depends on how it treats customers at seven critical points in their life cycle. Customer experiences driven by individual preferences regarding needs, message, timing, frequency and media preferences and aversions.
ERDM
JANUARY 22, 2019
The research findings indicate that a brand’s ability to earn customer’s business and loyalty over the long term depends on how it treats customers at seven critical points in their life cycle. Customer experiences driven by individual preferences regarding needs, message, timing, frequency and media preferences and aversions.
delighted
JULY 19, 2019
The digital customer experience specifically must be considered when tackling customer experience management as a whole. Further reading and resources: What is Digital Customer Experience? E-Book: Rising to the top with digital customer experience. The art of customer delight.
Chattermill
AUGUST 29, 2018
You just get to reap the rewards: Clearly processed customer feedback that will show you a clear path toward decisions that address your customers’ needs and concerns. If you want to design a customer experience program that will instill loyalty in your customers, you need Chattermill. Consulting.
Chattermill
AUGUST 29, 2018
You just get to reap the rewards: Clearly processed customer feedback that will show you a clear path toward decisions that address your customers’ needs and concerns. If you want to design a customer experience program that will instill loyalty in your customers, you need Chattermill. Consulting.
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