Books Customer Focused Customer Retention Customer Service Training 
ShepHyken
SEPTEMBER 13, 2021
(CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Customer loyalty refers to customers who have decided to continue to do business with a brand as a preference over that brand’s competitors.
ShepHyken
MARCH 15, 2021
How to Calculate Your Customer Retention Rate by Max Freedman. Business News Daily) Knowing your customer retention rate and some strategies to improve it can help you boost your bottom line. My Comment: We all want repeat customers. So, how do you calculate your customer retention rate?
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TechSee
JUNE 16, 2022
In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brian Cantor, Managing Director, Digital at Customer Management Practice. Brian is the Managing Director of Customer Management Practice Digital and founder, president, editor-in-chief at Headline Planet. Follow on LinkedIn.
ShepHyken
NOVEMBER 2, 2022
I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
AUGUST 29, 2022
(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.
ShepHyken
MAY 17, 2021
If you currently don’t have a customer success program, this article will give some insights to help get you started. 4 Ways for Marketers to Maximize Customer Retention by Jenn Horner. Customer Retention is more important than ever. Before you can have loyal customers, you have repeat customers.
ShepHyken
JANUARY 10, 2022
The author of this article, Joseph Michelli, also wrote the book that explains the “secrets” behind the way Mercedes-Benz delights its customers. He’s done the research, and if take the time to read this article (and his book), you’ll find ways to delight your customers, as well. Follow on Twitter: @Hyken.
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