InteractionMetrics

SEPTEMBER 9, 2024

If you ask your marketing team, “What’s our brand?” But if you ask them what their customer service strategy is, you’ll probably get blank stares. Here are two realities worth pondering: Every company communicates something about itself through customer service. Mattel and Warner Bros. Mattel and Warner Bros.

Customer Service Strategies 52

Customer Service Strategies Brands Customer Service Advertising 52

Lumoa

MARCH 3, 2023

Why Financial Services Companies Should Focus on CX Now That a Recession is Approaching According to Ekaterina Mamonova, when a brand makes a promise, and its CX delivers on it well, it produces a positive feedback loop that supports brand integrity and brand values. appeared first on Lumoa.

Financial 83

Financial 2023 Metrics Loyalty 83

Beyond Philosophy

JUNE 2, 2016

As customer experience consultants, we know that happiness is one of the key emotions that drives short term purchases and longer term brand loyalty. By designing an experience with the customer’s happiness in mind, brands can turn casual customers into enthusiastic fans. Is Your Customer Experience Accidental.

Hotels 113

Hotels Retail Customer Service Representative Consulting 113

CX Journey

DECEMBER 18, 2014

The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” Today I''m pleased to present a guest post by Rohit Yadav.

Customer Centricity 76

Customer Centricity Customer Experience Competitive Advantage Culture 76

Comm100

JUNE 30, 2021

Why is customer service so important? . Customer service is important for a number of reasons. For one, customer service is essential to provide a positive brand experience. By creating a positive environment, customers are more likely to buy from you – and buy again.

Customer Service 52

Customer Service Customer Experience Social Media Customers 52

Comm100

SEPTEMBER 5, 2014

What if we knew the customer service representative because of video the company shared? That’s something they can’t get from an automated phone service, which was the old way of answering many customer complaints. Make sure your customer service representatives understand that it’s okay to show some personality.

Social Media 45

Social Media Customer Service Webinar Customer Service Representative 45

TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score NPS 109