Experience Investigators by 360Connext
APRIL 2, 2024
‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Understanding your customer touchpoints could help you stay ahead in meaningful ways.
Experience Investigators by 360Connext
APRIL 2, 2024
‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Understanding your customer touchpoints could help you stay ahead in meaningful ways.
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Customer Guru
MARCH 7, 2018
Sue Duris – in her own words is “customer-obsessed”! She is a renowned customer experience expert, currently serving as the Director of Customer Experience and Marketing at M4 Communications, Inc. She has also successfully led customer experience, content, brand, and product strategies across various B2B organizations.
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
Magellan Solutions
JULY 11, 2023
Multichannel Customer Support Capabilities Customers want seamless interactions across many communication platforms in today’s digital world. 2) Defining Clear Communication Channels Businesses must implement effective customer experience outsourcing strategies.
BlueOcean
JANUARY 22, 2019
Also read this: Customer Journey Mapping in the Contact Center. or: Secrets to Incredible Customer Service with Paul R. Consumers Want Brands to Use Their Power for Good and Not Just Profit. Your agents have to be living and breathing your brand values on the frontline.
Russel Lolacher
JUNE 15, 2021
How do you value their voice and their ability to freely provide open and honest feedback? Capture, analyze, report and act on their candour and through all those communication streams mentioned under VoC. Employees feel less connection and belief in the corporate vision/mission = diminished brand value.
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