delighted

OCTOBER 29, 2019

Delighted Kiosk, our newest survey experience, collects point-of-service customer feedback at physical retail locations in real-time. A complete survey experience, Delighted Kiosk joins our portfolio of survey methods (web, SMS text, email, link) as a purpose-built iOS app for iPad.

Feedback 40

Feedback Retail Download NPS 40

Experience Matters

JANUARY 20, 2015

We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness. Download report for $195. Here are some highlights from the finalists: Activision Customer Care.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

BirdEye

FEBRUARY 23, 2024

You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels. Internal communication in an organization follows: Upward communication: Information (in the form of reports, surveys, and meetings) flows from employees to managers, providing feedback, suggestions, and updates.

Communication 62

Communication Multi-Channel Culture Social Media 62

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

BirdEye

MARCH 20, 2023

The key to leveraging these customer-facing channels is developing a robust and effective strategy. The process involves understanding the target audience’s demographics, behavior, motivations, and challenges, and creating a detailed profile of the ideal customer. This can be a lot of work, but the potential rewards are worth it.

Social Media 52

Social Media Brand Values Brands Measurement 52

BirdEye

JANUARY 11, 2023

Before typing, take a deep breath and remind yourself of your brand values and principles. It’s important to reply promptly to comments and reviews on social media as it shows customers you are attentive and engaged with their feedback. Free social media strategy template Download Now. Who uses social media?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 12, 2024

A few more include: Localized customer feedback: Location-specific feedback allows you to fine-tune your efforts, ensuring each location delivers an experience that resonates with its specific customer base. Download our FREE guide for a deep dive into the world of multi-location social media.

Social Media 57

Social Media Multi-Channel Demo Reference 57