Experience Matters

JANUARY 20, 2015

We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness. Download report for $195. Here are some highlights from the finalists: Activision Customer Care.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

BirdEye

FEBRUARY 28, 2023

They’ll also make sure all posts, comments, and interactions align with your company’s brand values and goals. The post Why your business needs a social media manager appeared first on Birdeye Customer Experience Management. Watch a free demo and schedule a call with a Birdeye product expert.

Social Media 98

Social Media Management Engagement Brands 98

delighted

OCTOBER 29, 2019

“We are on a mission to transform the way our customers shop and eat their proteins. That’s why customer feedback is at the top of our brand values. With the Delighted Kiosk platform, we are able to capture real-time, in-store feedback from our customers and implement any suggestions or service fixes quickly!“

Feedback 40

Feedback Retail Download NPS 40

BirdEye

MARCH 20, 2023

The key to leveraging these customer-facing channels is developing a robust and effective strategy. Free Template] Social Media Marketing Strategy Download Now Reviewing your social media marketing strategy Once you’ve developed your strategy, it’s best to review it and verify every element is accounted for.

Social Media 52

Social Media Brand Values Brands Measurement 52

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

JANUARY 11, 2023

Before typing, take a deep breath and remind yourself of your brand values and principles. Free social media strategy template Download Now. The post 25 important social media questions, answered appeared first on Birdeye Customer Experience Management. Social media questions: The who?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

APRIL 13, 2023

App-based businesses can promote apps and drive downloads with Facebook’s app install ads. Here’s an example of a carousel ad on Facebook from “Our Place” that highlights their products and allows customers to shop from an extensive range right from the ad itself.

Social Media 98

Social Media Advertising E Commerce Fashion 98