ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Qualtrics

JANUARY 22, 2021

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. These experiences were critical in developing my understanding of how businesses operate and also in honing my ability to deliver compelling presentations,” he emphasized.

Customer Connectedness 26

Customer Connectedness Leadership Management Customer Experience Professionals 26

Natalie Petouhof

JULY 18, 2015

Option 1: Choose Your Brand and It’s Values: If Reddit wants to be the “anything goes brand” then they mostly likely will have to change their business model (i.e., That is up to each and every individual and each and every brand. But how far does one go, still be human, and not be offensive?

Fashion 61

Fashion Brands Books Customer Experience Professionals 61

ijgolding

MAY 5, 2017

As specialist Customer Experience recruiters we’ve dealt with many sectors across the UK over the last five years – among them financial services, utilities, publishing, education, health & wellness and facilities management. Most obviously, there is a huge budget!

Brands 57

Brands 2013 Brand Values Airlines 57

Experience Matters

OCTOBER 14, 2014

Change takes focused leadership. One of the first thing Steve did was reorganize around CX, carve CX out of different business units and put them together in one unit with a General Manager who reports directly to him. Related: State of CX Management, 2014 ). Related: State of CX Management, 2014 ).

Webinar 111

Webinar Net Promoter Score Leadership B2B 111

Experience Matters

OCTOBER 5, 2015

Management guru Peter Drucker is credited with saying that “ culture eats strategy for lunch.” At the high end of the scale, the alignment around values is almost cult-like. 4) What Are the Elements of a Customer-Centric Culture? 5) How Customer-Centric Are Organizations? – See more at: [link].

Culture 120

Culture Customer Connectedness Customer Centricity Customer Experience Professionals 120