ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. Connect with Shep on LinkedIn.

2024 70

2024 E Commerce Article Loyalty Programs 70

InMoment XI

MARCH 27, 2024

. — brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey.

Automotive 260

Automotive Management Social Media 2024 260

Magellan Solutions

JULY 11, 2023

Best Practices for Enhancing Customer Experience through BPO Enhancing the customer experience through BPO is essential to ensuring loyalty and satisfaction. By adopting customer experience outsourcing strategies, businesses can create extraordinary customer journeys.

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

Experience Matters

JANUARY 6, 2015

As you can see in our video Driving CX Transformation , the blueprint for a customer-centric culture is based on what Temkin Group calls the four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Customer Journey Deliberations.

2015 132

2015 Customer Journey Mapping Contact Center 2014 132

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Events 49

Events Retail Loyalty Seminar 49

Kerry Bodine

JUNE 25, 2017

We’ve got a great lineup of workshops in San Francisco this coming August. Save $100 on our two-day workshop and $50 on our one-day workshops when you register by this Friday, June 30. Customer Journey Mapping — August 16 & 17. Learn more about our Customer Journey Mapping workshop.

Workshop 4

Workshop Customer Journey Mapping B2C Customer Journey 4

ChurnZero

MARCH 22, 2023

Here’s why each of these foundational areas is important to establishing the value of your CS team, and how you can start to put them in place if they aren’t currently a part of your program. Customer segmentation The first foundation of an efficient program is segmentation.

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97