Inbenta

JULY 5, 2021

are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? In most cases, a knowledge base will be influenced by corporate culture or industry language, not by the myriad ways a customer might actually search for information.

E Commerce 64

E Commerce Customer Experience E-support Banking 64

Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Who’s already doing it? About the Author.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

C3Centricity

OCTOBER 22, 2020

According to MarketingCharts.com, shoppers now believe that their data benefits companies and brands more than it does themselves. In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. Source: MarketingCharts.com.

Retail 87

Retail Advertising Download Technology 87

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45

Second to None

SEPTEMBER 20, 2018

Mobile devices have become a ubiquitous aspect of American consumer culture. They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. There will be more in-cabin dining and not all cabins will be occupied.

2020 52

2020 Brands E Commerce Travel 52