Unraveling the Tangled Vines of Omnichannel Customer Care
BlueOcean
JANUARY 6, 2020
But there’s a lot to unpack when it comes to creating and sustaining an effective, elegant omnichannel design that truly improves the customer’s holistic experience with your brand. In fact, a NewVoiceMedia survey revealed that 43% of customers feel more connected to a brand when they are able to contact a company through any channel.
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